General Terms and conditions

Terms and conditions

1. Introduction
 If you would like to place a bet for real money, you must open an account with us. By opening an account with, you are bound to accept these Terms and Conditions. is a trademark of Chapter One N.V. collectively referred to as "", "", "we", "our" or "ours" as the context requires.

2. Applicable laws
2.1. This agreement is governed by the laws of Curaçao and the EU.
2.2. In case of any suspicious transaction made by the client, RoyaleClub has the obligation to report any suspicious knowledge to the relevant authorities. RoyaleClub has an obligation to protect customers and keep crime away from gambling by taking EU money laundering directives seriously: - Council Directive 91/308 / EEC on the prevention of the use of the financial system for the purpose of money laundering 10 June 1991. - Directive 2001/97 / EC of 4 December 2001 - Commission Directive 2005/60 / EC of 1 August 2006 on the prevention of the use of the financial system for money laundering and terrorist financing. - Directive 2015/849 of 25 June 2015, 4 AMLD (AMLD4) If necessary, RoyaleClub will report based on: - Suspicious activity reporting - Currency transaction reporting - Customer recognition: · Collection and analysis of identity documents · Risk assessment and money laundering or terrorist financing by the client · Analysis of the behavior of the transaction activity by the client.
2.3. These Terms and Conditions may be presented in languages other than English for reference only. In the event of any discrepancy between the English language version of the Terms and Conditions (accessible from and this version, the English language version shall prevail.
2.4. If you are acting outside your authority, or do not have authorization DO NOT CONTINUE. RoyaleClub offers services for Albanian-speaking users in places where online betting and casinos are allowed

3. The agreement
3.1. By accepting these terms and conditions, the customer is bound by the entirety of this agreement and by our 'Rules' and 'Privacy Policy' which are entered through references to these terms and conditions. If there is any discrepancy between these terms and conditions and any documents included in the reference, these terms and conditions will prevail.
3.2. If we change these terms and conditions, we will take appropriate steps to bring such changes to the customer's attention (such as placing a notice of such change in a prominent position on the Website, together with the rules and changed terms), but it will be the responsibility of the customer to check for any changes, updates and / or modifications. Continued use of the Services by the Customer following such change and notice shall be deemed to constitute acceptance by the Customer of the changes to the Terms and Conditions.
3.3. If you do not agree with any of these Terms and Conditions please do not register with RoyaleClub.

4. Binding statement
By complying with these terms and conditions, you guarantee that:
4.1. You are over (a) 18 or (b) another such legal age or adult age as determined by the laws that apply to you whichever is older.
4.2. You can enter into a legal agreement with us and you are not legally bound.
4.3. You understand that by using our services you can lose money on bets, poker and casino games and accept that you are fully responsible for any such loss.
4.4. You will not use our services while in a place that prohibits the placement or acceptance of online betting, casino games or poker.
4.5. If you pay by credit or debit card, you are the authorized user of this card. 4.6. You are allowed in the country where you are located to use sports betting, casino and poker services.
4.7. You are not depositing money that originates from criminal, illegal or unauthorized activities or that you intend to use your account opened with us in connection with these activities and that you will not use or allow other persons to use the services provided by us and your bets on any criminal or illegal activity, including, without limitation, money laundering, under any law applicable to you or us.
4.8. You will not use any device, robot, spider, software, routine program or any other method (or anything else in the nature of the above) to interfere with or attempt to interfere with the normal functioning of our services, any ancillary equipment, software, this website, information or any transaction provided on this website and in particular do not employ or use artificial intelligence or any other system (including machines, computers, software or other automated systems) specially designed to defeat the system and not join or attempt to join other players to defraud RoyaleClub or registered customers.
4.9. You are not a clerk, director, employee, consultant, member or agent of RoyaleClub or you work for any company affiliated with RoyaleClub, or a relative or cohabitant of any of the above.
4.10. You are not diagnosed or classified as a fixed or problematic player, or consider yourself to be

5. Accounts / Payment Methods
5.1. your account
5.1.1. Before you are able to start playing at RoyaleClub, we ask that you sign up with us first.
5.1.2. We do not want and are not obliged to accept registration by residents in places that prohibit online sports betting or any other type of online gambling. 5.1.3. You agree to provide accurate registration information. You agree to inform us of any changes in such details.
5.1.4. If you fund your RoyaleClub account with a debit or credit card, you agree to send us the following, copy of the card, your correct billing address, card number, expiration date and security code if we request this information.
5.1.5. You authorize us to use any means we deem necessary to verify your identity and creditworthiness with any third party as an information provider.
5.1.6. Registration will be performed using highly secure encrypted servers.
5.1.7. If you notice any errors regarding your account or any calculations on any bets you have placed you will notify us immediately. We reserve the right to declare void any bet that is subject to such error.
5.1.8. RoyaleClub reserves the right to impose a fee of up to 5% on deposits and withdrawals to cover transaction costs. Price may vary depending on payment methods. RoyaleClub reserves the right to deactivate the accounts of players who have been inactive for more than 12 months. If your account has been deactivated then contact Live Chat for instructions on how to reactivate your account. RoyaleClub reserves the right to apply a monthly fee equivalent to EUR 1.00 for accounts that have been inactive for more than 12 months.
5.2. Safety
5.2.1. If you register with us through the website, upon completion of registration, we will confirm by email to the address you provided that your account is open.
5.2.2. To register via the website, you will be asked to choose a password to use.
5.2.3. You agree to keep your username and password confidential and that you are responsible for any misuse of your password. Any loss incurred due to a third party using your account will not be reimbursed by us and further you will have full responsibility for any third party using your identification details and we are not liable for any damages that can happen.
5.2.4. You agree to notify us immediately by email if you believe that your account information has been misused by a third party so that we can suspend your account.
5.2.5. We recommend that you disable automatic password saving in your browser before using. This will help to limit the risk of unauthorized use of your account.
5.3. Accounts / Payment Methods
5.3.1. You can deposit funds into your account via a direct bank transfer to RoyaleClub and use the electronic money wallets offered by RoyaleClub. All payments will be converted into the currency you have in your betting account. You agree that you will not make or undertake any charge-back and / or refuse any such payment and will reimburse RoyaleClub for any such action, denial or cancellation of payments, as well as any losses suffered and expenses incurred. made by RoyaleClub as a result of it. RoyaleClub may, with full and absolute discretion, stop offering services or payments to certain users or to users paying with certain credit or debit cards.
5.3.2. We accept credit card payments from Visa and MasterCard. When you register your card, your data is encrypted and stored on the secure RoyaleClub server.
5.3.3. The details you need to make your payments are available on the website in the My Account and Deposit Funds section.
5.3.4. Deposits may have commissions depending on the method you choose. Credit card deposits have a small percentage fee on the initial deposit amount as a result of the fees set by our purchasing bank. The tariffs set for us may change from time to time and you agree that we may change our tariffs to reflect such changes. Your bank can charge you independently for bank transfers.
5.3.5. If you use a credit card to make your deposit, your funds are only received when we have received an approval and authorization code. If the card issuer does not authorize the transfer of funds, your account will not be credited with these funds.
5.3.7. We do not provide credit for the use of our services.
5.3.8. RoyaleClub is not a banking institution. You will not pay interest on any balance you reach in your account. Interest, if any, will be received from the Company for the payment of administrative expenses.
5.3.9. If your account is exceeded due to a duplicate payment error, such as a withdrawal request being processed twice by our payment partners, you agree to authorize RoyaleClub to deposit additional funds into your account from your credit card your registered. All reasonable efforts will be made by RoyaleClub to contact you before making any such manual transaction.
5.3.10. We reserve the right to deduct any expenses incurred on deposits from the amount you withdraw, if these expenses exceed the net income generated by you from the date of the request to withdraw the money.
5.3.11. RoyaleClub refuses to be abused in the daily exchange rate differences that may occur during overnight trading. You can move the money freely, but the obvious abuse will be deducted from the customer account.
5.3.12. The Company's calculations for your balance, available balance and amounts owed to you under the terms of this Agreement will be final and, in the absence of any obvious error, will not be subject to any inquiry or question.
5.3.13. We reserve the right to close your account and refund you the Value Balance with our absolute freedom and without any obligation to declare a reason or prior notice.
5.3.14 We also have Webmoney as an alternative payment method for our customers.
5.4. Customer Account Management
5.4.1. All winnings will be retained for the use of your customer account upon confirmation of the respective result.
5.4.2. Any amount that is mistakenly added as profit to your customer account remains the property of the company and will be automatically transferred from your account when the error is noticed. Any profit incorrectly added to your account which you have withdrawn will constitute a debt owed to the company in the amount of such erroneous profits.
5.4.3. You can withdraw any amount up to the valid balance in your account by giving us a valid withdrawal notice in the manner specified on the My Client Account page on our website.
5.4.4. You can withdraw funds from your account via direct bank transfer, Skrill, Perfect Money, Money Web, Visa Card or MasterCard if we offer that method at the time of your withdrawal. All payments will be made in euros.
5.4.5. We will not accept withdrawal requests made other than the option provided on the My Account page of the Website. Company employees are not authorized to make such payments.
5.4.6. To reflect the fees imposed on us by our bank, there is a small commission for withdrawals through checks and direct bank transfers. Tariffs set for us may change from time to time and you agree that we may revise our tariffs to reflect such changes.
5.4.7 Payment of taxes, fines, charges or levies that may apply to your profits under applicable laws will be your sole responsibility.
5.4.8 Your regular bet winnings will be credited to your account and will be withdrawn in accordance with our occasional withdrawal policies and if required by providing a copy of your valid photo ID, proof of address and / or credit card / debit to meet our needs.
5.4.9 RoyaleClub recommends the customer to keep a copy of our Transaction Records and our policies and rules.
5.5. Cardholder Terms
5.5.1 The cardholder must know the laws relating to online gaming in his / her place of residence. 5.5.2 Sharing internet games may be illegal in your location; if so, you are not authorized to use your payment card to complete transactions.
5.6 Payment policies
5.6.1 Processing time for payments may take up to 48 hours. Note that processing time is not for payment, but for the time until payment is handled by RoyaleClub.
5.6.2 RoyaleClub processes payments through payment providers and their terms and conditions may be beyond the control of RoyaleClub. The payment processor has its own rules for processing time.
5.7 Closing the account
5.7.1. You have the right to block or close your account, all you have to do is contact us at RoyaleClub and give us your personal information you entered during registration. You will receive an email notification that you must confirm before we can refund the money you have in your account.
5.7.2. Note that bonuses are not a balance unless you meet the conditions for withdrawing bonuses.
5.7.3 Closing the account will not affect any player or bet, if the bets are valid.
5.7.4. If you change your mind again, all you have to do is contact us again and we will help you reopen your account

6. Bonuses
6.1. RoyaleClub reserves the right to cancel any bonus or bonus program (including, deposit bonuses, top-up bonuses and loyalty programs) with immediate effect if we believe the bonus has been placed incorrectly or is being abused and that the bonus in question is paid, then we reserve the right to reject any withdrawal request and deduct the amount from the customer's account. If a bonus is thrown wrong or abused, it is only at the choice of RoyaleClub.
6.2. In the event that you decide to use an instant deposit bonus, the withdrawal of the original deposit will not be accepted until you have reached the requirements set for that bonus. These bonuses are intended to reward those players who deposit money for the purpose of playing with RoyaleClub, so it will not be accepted for players to make a deposit and then immediately a withdrawal once they have received the deposit bonus.
6.3. Baccarat, Blackjack, Roulette and Craps games do not count towards betting requirements for a bonus.

7. General Betting Rules
7.1. A bet can only be placed by a registered Player.
7.2. A bet can only be placed online.
7.3. A Player can place a bet if there are enough funds in his RoyaleClub account.
7.4. Once the bet has been placed, the version of the Terms and Conditions valid at the time of acceptance of the bet will apply.
7.5. Winning a bet is credited to the Player account, which consists of the multiplication opportunity sum, with which the bet was played.
7.6. RoyaleClub reserves the right to settle a credited profit on a RoyaleClub account if it is clear that the profit was credited due to an error.
7.7. A bet, which has been placed and accepted, cannot be changed, withdrawn or canceled by the player.
7.8. A list of all bets, their status and details are available to the Player on the website.
7.9. When the Player places a bet, he / she acknowledges that he / she has read and fully understands all the terms and conditions and rules of the game regarding the bet as expressed on the Website.
7.10. RoyaleClub manages the Player account, calculates available funds, pending funds, betting funds, as well as the amount of winnings. Unless otherwise proved, these amounts are considered final and are considered accurate.
7.11. The player is fully responsible for the bets placed.
7.12. Winnings will be paid into the Player account upon confirmation of the final result. However, RoyaleClub reserves the right to set aside any profits if there should be investigations resulting from suspicion of criminal activity that may have influenced the outcome. If the irregularity is confirmed then RoyaleClub reserves the right to cancel any related bets.
7.13. If RoyaleClub becomes aware that a player has placed a number of bets from the various accounts he has opened improperly, all bets will be void on RoyaleClub's unrestricted freedom. RoyaleClub reserves the right to take further action as needed.
7.14. If bets, which exceed the stated amounts, are accepted incorrectly, the excess amount will be disregarded and the bet amount settled will be revised accordingly and the difference will be returned to the Player.
7.15 The player claims that he / she is not part of a betting union, where some parties are involved in placing bets to circumvent the rules of RoyaleClub.
7.16. Unless otherwise stated, all bets on RoyaleClub are settled according to the full result of the match.
7.17. Statistics, Live scores, live bets or editorial texts published on the RoyaleClub site are add information and RoyaleClub acknowledges or accepts no responsibility if the information is incorrect. It is the Player's responsibility to be aware of the circumstances surrounding an event.
7.18. If a bet is declared void, the amount will be returned to the Player. Bets are declared void whether the match has been postponed or abandoned, when a result has not been declared within 36 hours, unless otherwise stated.
7.19. RoyaleClub reserves the right to declare a bet void, in whole or in part, if it is clear that:
• Bets have been offered, placed and / or accepted due to an Error;
• Bets are made on a dispute that is clearly wrong and differs from the opportunities offered by other gaming companies
• Bets are placed after the event has started or after a deadline set by RoyaleClub (Live bets are excluded when permitted by RoyaleClub);
• There have been union bets; • Affected bets, where the Player has affected the outcome of the match in any way, have occurred;
• The result is affected by criminal acts - directly or indirectly.
7.20. If a bet / event is declared invalid, it will be considered a "winner" with odds of 1.0, which means that it is still possible to win / lose depending on the remaining bets.
7.21. RoyaleClub reserves the right to adopt special rules, applicable to specific matches or events that may be in violation of the Betting Rules. Such special rules may either be published here under the "Sports Betting Rules" or in connection with published opportunities for special matches or events. In case of uncertainty, the priority is as follows:
• Published rules regarding an offer.
• Rules published under "Betting Rules
7.22. Communication errors sometimes happen. The way our system works is that the bet is confirmed only when it is accepted on our servers in Curaçao. If there is a communication ban after you place your bet and it is accepted on our servers, it will continue to participate in the active game. You will be informed if you have won or lost after the communication is restored. If the bet is not received on our servers then it will not participate and the bet amount will not be taken from your account with us.
7.23. A player dissatisfied with a RoyaleClub betting issue will notify RoyaleClub within 30 days of the transaction. Notice made after the period in question will be disregarded. Such notice shall be made in writing. In the rare event of any discrepancy between the result displayed on your device and the results in the transaction logs on our system, you agree that the results in the system transaction logs certified by a RoyaleClub officer will be final and conclusive.
7.24. The player acknowledges that he / she considers himself / herself fully informed of his / her potential exposure from the details given in the online bet confirmation issued by us (if the player has any doubts about this, he / she should contact support).
7.25. The Player acknowledges that any amount lost in any bet must not under any circumstances be recovered by the Company.

8. Cancellations, suspensions and closures
8.1. Without limiting our ability to rely on other means that may be available to us, we may suspend and / or terminate your account or cancel outstanding bets on our absolute freedom if: (i) we suspect you are being engaged in illegal or fraudulent activities using our betting product; (ii) suspect that you are in breach of any term of this Agreement; (iii) we suspect that you are acting in a manner that is detrimental to the development of our business; or (iv) suspect that you may have difficulty obtaining credit.
8.2. Notwithstanding the suspension and / or termination of an account and notwithstanding any other provision in these terms and conditions, we may decide to cancel and cancel unsolved bets in our absolute freedom when (i) there is a technological failure, or (ii) you or another customer with whom you have bet has violated any terms or conditions in this agreement.
8.3. RoyaleClub reserves the right to close the customer account and refund their account balance without further explanation. Subject to the provisions of these Terms and Conditions for extraordinary bets, you will normally be rewarded. Furthermore, we reserve the right to suspend all or any part of the Service for any reason at our sole discretion and in such a case we may not be obliged to give you such notice that we we judge practical.
8.4. Cancellations on credit card deposits must be addressed to the merchant, in this case RoyaleClub. Note that when you want to cancel your deposit with your credit card, your personal details must be the same as the registered player. The refund amount cannot be transferred to another credit card, but only to the card from which the deposit was made.
9. Thresholds applied: minimum and maximum amounts
9.1. Can only place bets with a minimum value of 0.1 EUR on odds bets.
9.2. The maximum value depends on the amount that RoyaleClub accepts at the time of your bet, this is done manually if your bet is higher than the level of automatic acceptance specified in the list of mini-bets offered from time to time on the website (such an amount is subject to change without notice) and we have the right to reject any bet that has been submitted for manual approval. Any bet that was not approved manually before the start of the game is void and is the full amount of the bet that is canceled. The player has the right to cancel the bet until it is accepted by our traders.
9.3. You cannot place a bet that exceeds your available account balance.

10. Limitations of Liability
10.1. RoyaleClub, in its absolute freedom, reserves the right to correct discrepancies and apparent errors in relation to published odds and / or events / players / teams / etc. Unless otherwise stated, such published odds and / or events / players / teams / etc will have odds of 1.00.
10.2. RoyaleClub, under no circumstances will you be liable for any damages caused by any incorrect, delayed or abusive transfer of data via the Internet. RoyaleClub will initiate any technically reasonable action to protect customer information, but will not be liable or liable if third parties take control of any process or information of the user regardless of such action. No claims for damages may be brought against RoyaleClub in any such connection arising out of it.

11. Robots and Artificial Intelligence Systems
11.1. It is strictly forbidden for RoyaleClub to use any automated software and / or computer system in direct or indirect connection with the services provided by RoyaleClub, including performing actions such as sending information from your computer to another computer with software or such installed and active system.
11.2. Any poker robot or software developed and designed to automatically play RoyaleClub poker is not permitted.

12. Catastrophic failures
12.1. Any failure, delay incurred by RoyaleClub in connection with its obligations for its services will not be considered a breach of its obligations to you as a customer and if such a failure or delay is caused by so-called Catastrophic Failures, such as flooding, fire, earthquake or any other element of nature, act of war, riot or terrorist attack, electrical failure of public services, obstruction and strikes, delays or interruptions of internet and telecommunication networks caused by human or nature factor or any other event such beyond the reasonable control of RoyaleClub.
12.2. RoyaleClub accepts no responsibility for the consequences arising from any such force majeure event for the consumer

13. Intellectual Property
13.1. All materials on the RoyaleClub website, texts, logos, graphics, images, button icons and software are either owned or owned by RoyaleClub. No part of this site may be reproduced, printed in any form or by any means without the prior written permission of RoyaleClub.
13.2. All trademarks featured on the RoyaleClub website, including, excluding trade names and other symbols are protected by international trademark laws. It is strictly forbidden to use them in any way without the approval of RoyaleClub.